Returns and Exchanges

Due to the nature of the products we sell, we only accept returns in the event of a fault.

Our customise products mean the need for you to return something to us is extremely rare. In fact, faults have been found in less than 0.001% of products.

Returning an item

In the rare circumstance that you wish to request a return for an item.

You must make a claim for damages or shortages in writing to info@onegifts.co.uk within 24 hours of receipt.

We cannot accept returns if:

• Merchandise was shipped in perfect condition and in accordance with your instructions.
• Styles have been discontinued.
• Merchandise is soiled or otherwise unsaleable.
• Merchandise is not in original unbroken packaging as shipped.

Damaged parcels must be signed for as ‘damaged’.

No returns may be made without prior written authorization.

Delivery Issues
In the unlikely event of an order going missing in transit, we will require to be notified of this in writing with the following details.

Account name

Order number

Order Tracking details

We will then contact the delivery company on your behalf and follow their guidance and procedures in order to resolve the issue. We would need a full resolution from the delivery company before any order replacement orders or refunds are issued.